Returns & Refunds Policy
We want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.
Return Eligibility
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Timeframe: Returns are accepted within 30 days of delivery.
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Condition: Items must be in their original condition, unused, and in the original packaging.
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Non-Returnable Items: We do not accept returns on:
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Perishable items
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Customised products
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Used or damaged items
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Refunds
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Once we receive and inspect your returned item, we will process your refund to the original payment method.
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Please allow up to 5 business days for the refund to appear in your account.
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Original shipping fees are non-refundable.
Return Process
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Initiate Return: Contact us at ukcalipacks@outlook.com to initiate your return. Please include your order number and reason for return.
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Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service.
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Inspection: Upon receipt, we will inspect the item and notify you of the approval or rejection of your refund.
Damaged or Incorrect Items
If you receive a damaged or incorrect item:
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Contact us within [Insert Timeframe] days of delivery at ukcalipacks@outlook.com.
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Provide photographic evidence of the issue.
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We will offer a replacement or refund as appropriate.
International Returns
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International customers are responsible for any customs duties, taxes, or import fees.
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No refunds will be given for items not received due to customs or unpaid import fees.
Contact Us
For any questions regarding returns, please contact us at:
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Email: ukcalipacks@outlook.com